We’re here for you.
Just let us know how we can help.
Loan payments
Pay online
Log in to your online account to make a one-time payment or set up AutoPay.
Pay on the app
Download the Townsgate Servicing app on your smartphone for ultimate convenience.
Pay by phone 24/7
(automated system)
Use our automated phone system to make a payment anytime, 24/7.
Pay by phone
(live representative)
Speak with customer service.
Mon - Fri: 5 a.m. – 6 p.m. PT
Sat: 7 a.m. – 11 a.m. PT
Pay by overnight mail
Log in to review the FAQ's or refer to your monthly statement.
Go to my accountAre you having difficulty making payments? We're here to help. Please call us at 844.488.5888
Existing loan
Send a secure message
Log in to your online account to securely access chat or the Message Center for fast answers.
Talk with customer service
Please be sure to have your loan number handy.
Mon - Fri: 5 a.m. – 6 p.m. PT
Sat: 7 a.m. – 11 a.m. PT
Mortgage Relief & Assistance
Learn more about mortgage relief programs or property damage & payment assistance.
Mail Correspondence
Send us your comments or questions.
Townsgate Servicing
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387
Note: Please send notice of error and information requests to the following address nearest to you.
PLEASE DO NOT SEND PAYMENTS TO THESE ADDRESSES. (See "Loan payments" section above for payment address.)
PO Box 5132
Thousand Oaks, CA 91359
PO Box 955004
Fort Worth, TX 76155